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Customer Service Representative (CSR)

Company: Northwestern Marketing Concepts
Location: Meridian
Posted on: December 31, 2018

Job Description:

SUMMARY: Do you enjoy building relationships with customers? Are you a problem-solver? Or, maybe you're interested in new career opportunities? If you answered YES! to any, then join our winning team! Our customer service team provides information/support and act as liaisons between the customer and the client. Learn product knowledge and provide solutions to questions and concerns. Gain personal satisfaction by driving a solution to your customer's daily lives. Build valuable skills and knowledge that will open a world of opportunity to advance within our organization. Advancement and compensation are based on Responsibilities and Duties:

  • Greet customers in a courteous, friendly, and professional manner using company procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • One on one sales based interaction with customers
  • Clarify customer requirements; probe for and confirm understanding of needs.
  • Meet customer requirements by providing personalized solutions.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work on the customer file.
  • Communicate effectively with individuals/teams in the program to ensure high quality.
  • Participate in activities designed to improve customer satisfaction and business performance. Candidate Profile:
    • Knowledge of basic computer operations
    • Willingness to work shifts, as needed
    • Ability to learn
    • Courteous with strong customer service orientation
    • Dependable with proficient attention to detail
    • Good listening and responding skills
    • Must be flexible with the ability to adapt to changes quickly and think conceptually
    • Possess insight into self and others
    • Solid problem-solving skills
    • Some technical knowledge
    • Must be willing to take the initiative
    • Strong organizational skills with the ability to juggle multiple tasks BENEFITS: At Northwestern Marketing Concepts the advancement opportunities are outstanding. We invest in our associates through training and development to help them reach their career goals and personal aspirations. Our associates average 2 promotions within the first 18 months. We provide on-going training to help increase effectiveness on the job. If you are ready for a challenge and uplifting work environment, Northwestern Marketing Concepts is the place for you!F2RJD4I

      Keywords: Northwestern Marketing Concepts, Meridian , Customer Service Representative (CSR), Sales , Meridian, Idaho

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