Patient Service Representative Bown Crossing Full Time Days
Company: Saint Alphonsus Health System
Location: Boise
Posted on: April 25, 2024
Job Description:
Employment Type:Full timeShift:Day ShiftDescription:At Saint
Alphonsus Health System, we are looking for people who are living
out their calling. We want you to be passionate about coming to
work, and challenged to achieve your potential. Living by these
virtues, we pride ourselves on exceptional service and the highest
quality of care.Position Purpose:As a Patient Service
Representative, you will work in conjunction with physicians and
clinical staff to take care of patients' administrative needs. Your
primary responsibilities would include checking in patients for
appointments, collecting patient co-pays, answering telephones,
taking accurate messages, scheduling appointments, and checking
insurance eligibility. Patient Service Representatives utilize our
electronic record system to verify and update patient demographic
information as well as posting and balancing of payments collected.
Patient Service Representatives are friendly and provide excellent
customer service, assuring that patients are informed and well
cared for while waiting for their appointment, creating a positive
experience for patients.Minimum Qualifications:
- High School Diploma or equivalent required
- Previous customer service experience required. Healthcare
experience preferred. Electronic health record (EHR) experience a
plus. Medical terminology preferred
- Experience with process improvement or lean philosophy
preferredOur Ideal Candidate: is friendly, detail oriented, a quick
learner and has a passion for providing a high quality customer
service experience to our patients. He or she will also need to
utilize excellent communication skills while communicating with
patients and families both in person and on the phone. The ability
to provide superior customer service while utilizing independent
decision making skills will be essential in this position.What You
Will Do:
- Acknowledges and greets patients immediately, providing a
positive customer service experience
- Registers patients for appointments and completes
paperwork
- Verifies and updates existing patient and insurance
information
- Keeps patient appointments on schedule by notifying provider of
patient's arrival
- Informs patients immediately of delays, explains why, and the
anticipated wait time
- Collect, record, and communicate to patients their responsible
balances for visit, diagnostic testing, supplies, etc.
- Maintain knowledge of different payer practices and
deductibles
- Assist patients with all aspects of Financial Assistance
Paperwork
- Control credit extended to patients via a payment plan
- Maintain business office inventory and equipment and order
supplies
- Maintain a neat work area including the reception area
- Optimize patient's satisfaction, provider time, and treatment
room utilization by scheduling appointments in person or by
telephone
- Handles multiple telephone lines effectively and politely per
clinic standards -
- Updates patient personal and insurance information, and
notifies patients to bring insurance cards, identification, and
co-payment to appointment -
- Mail patient paperwork to new patients prior to
appointment
- Interacts with patients via Patient Portal
- Scan incoming patient related documents into EHR
- Ability to process incoming and outgoing referral requests
- Files incoming medical reports and correspondence
- Assembles new patient medical records in accordance with
policies and procedures
- Ensures availability of treatment information by filing and
retrieving patient records
- Receives, processes, and documents referral requests to and
from the office - -
- Sorts incoming faxes via Right Fax and routes
- Receives and routes record requests from others and makes
requests on behalf of providers/patientsHighlights and Benefits:
When Saint Alphonsus takes care of you, you can take better care of
our patients. We foster personal and professional growth and offer
opportunities that empower our colleagues to develop their careers.
Our belief in work-life balance compliments the natural beauty,
diverse landscapes, and outdoor recreation lifestyle that is unique
to Idaho and Oregon. -
- We offer market-competitive pay, generous PTO, and multiple
options for comprehensive benefits that begin on day one.
- Benefits for your future include retirement planning and
matching, college savings plans for your family, and multiple life
insurance plans that can change as your needs develop.
- We are proud to offer Employee Assistance Programs, tuition
reimbursement, and educational opportunities to help you learn and
grow.Ministry/Facility Information:Saint Alphonsus Health System is
a faith-based ministry and not-for-profit health system serving
Idaho, Oregon, and northern Nevada communities. The health system
boasts 4 hospitals, 609 licensed beds, and 73 clinic locations.
Through innovative technologies, compassionate staff, and healing
environments, Saint Alphonsus' goal is to improve the health and
well-being of people by emphasizing care that is patient-centered,
physician-led, innovative, and community-based. -
- Top 15 Health Systems in the country by IBM Watson Health;
- The region's most advanced Trauma Center (Level II);
- Commission on Cancer Accredited Program through demonstrating
an uncompromising commitment to improving patient survival and
quality of lifeSaint Alphonsus and Trinity Health are committed to
promoting diversity in its workforce and to providing an inclusive
work environment where everyone is treated with fairness, dignity
and respect. We are committed to recruit and retain a diverse staff
reflective of the communities we serve. Saint Alphonsus and Trinity
Health are equal opportunity employers and prohibit discrimination
against any individual with regard to race, color, religion,
gender, marital status, national origin, age, disability, sexual
orientation, or any other characteristic protected by law.Our
Commitment to Diversity and Inclusion -Trinity Health is one of the
largest not-for-profit, Catholic healthcare systems in the nation.
Built on the foundation of our Mission and Core Values, we
integrate diversity, equity, and inclusion in all that we do. Our
colleagues have different lived experiences, customs, abilities,
and talents. Together, we become our best selves. A diverse and
inclusive workforce provides the most accessible and equitable care
for those we serve. Trinity Health is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, status
as a protected veteran, or any other status protected by law.
Keywords: Saint Alphonsus Health System, Meridian , Patient Service Representative Bown Crossing Full Time Days, Sales , Boise, Idaho
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