CUSTOMER SERVICE REPRESENTATIVE

Company: FloForm Countertops
Location: Meridian
Posted on: August 5, 2022

Job Description:

Description Position at FloForm Countertops Are you ready to join a growing and successful organization? Are you interested in doing your part to represent and promote a brand that homeowners trust? This may be the position you have been waiting for!!With 14 branches and four manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.Required immediately, our LOCAL BOISE BRANCH is seeking a FULL TIME CUSTOMER SERVICE REPRESENTATIVEDesired Skills & Experience:High School Diploma with 1 - 2 years customer service experience in similar industry1-2 years estimating blue print, and completing measurements and take offsBasic computer skills with experience using Microsoft Office products and ability to learn other software programsAbility to solve problems as they ariseStrong understanding of measurements and fractionsDuties and Responsibilities:Inputs orders/quotes into the computer system and confirms availability of productInforms customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer, using mail or telephone.Responds to inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as requiredEstablishes proactive communication with customers to ensure understanding of product orderedHandles quality and service issues to develop/maintain customer loyaltyEnsures orders are priced accurately and invoices are issued promptlyResolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)Ensures that orders are put into production on time to meet pickup and delivery schedulesMay handle warranty and service issues as they ariseOther duties as assignedFLOFORM is proud to offer the successful candidate:Competitive salaryMedical/RX/Dental/Vision benefits/PTOCompany paid Life/ADD insuranceCompany paid EAP planMedical and Dependent FSA planOpportunity to participate in the company 401k planFLOFORM Counter-tops offers a positive and fun working environment that rewards those who share in our mission: "To consistently provide our Customers the best counter-top purchasing experience available." Should this opportunity be of interest to you, contact us today!!!Submit a resume online, or call TOLL FREE 1-844-291-9232 To learn more about us we encourage all applicants to visit our website at www.floform.com.We are an Equal Opportunity Employer

Keywords: FloForm Countertops, Meridian , CUSTOMER SERVICE REPRESENTATIVE, Sales , Meridian, Idaho