Customer Service Representative
Company: Aston Carter
Posted on: January 15, 2022
We are currently seeking friendly, hard-working individuals to join
our Medical Customer Service- Central Support Call Center Team.
This role is responsible for providing outstanding service to our
customers who need to replenish their monthly medical supplies.
Call Center representatives may handle high volume of inbound calls
and should seek to create a positive experience for each caller.
Other responsibilities include, but are not limited to:
Communicate with customers in a professional and enthusiastic
Manage a large amount of inbound and outbound calls in a timely
Follow call 'scripts' when handling different topics
Identify customers' needs, clarify information, research every
issue and provide solutions
Keep records of customer conversations in Norco's electronic system
in a comprehensible way
Meet personal qualitative and quantitative targets
(Inbound CSR) Will be taking calls primarily from patients that
already have supplies and need to order more ongoing supplies.
Hospitality, customer service call center, Retail sales, Customer
service, Call center, Inbound call
Top Skills Details:
Hospitality,customer service call center,Retail sales
Additional Skills & Qualifications:
Will receive around 50-75 calls per day. There will be no sales.
Follow call scripts when handling different topics.
Must be familiar with performance metrics.
Have computer proficiency to update conversations with
Will have to pass the Behavioral Assessment - which will include
basic math & English.
- Minimum of 1 to 2 years in a contact center OR hospitality
industry helping customers
- Manager likes consistent job tenure and
- Able to navigate computer applications
- Medical Experience is a HUGE PLUS but not required
- Understanding this is an office / call center environment
About Aston Carter:
At Aston Carter, we 're dedicated to expanding career opportunities
for the skilled professionals who power our business. Our success
is driven by the talented, motivated people who join our team
across a range of positions - from recruiting, sales and delivery
to corporate roles. As part of our team, employees have the
opportunity for long-term career success, where hard work is
rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and
consulting firm, providing high-caliber talent and premium services
to more than 7,000 companies across North America. Spanning four
continents and more than 200 offices, we extend our clients '
capabilities by seeking solvers and delivering solutions to address
today 's workforce challenges. For organizations looking for
innovative solutions shaped by critical-thinking professionals,
visit Aston Carter is a company within Allegis Group, a global
leader in talent solutions.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
If you would like to request a reasonable accommodation, such as
the modification or adjustment of the job application process or
interviewing process due to a disability, please call 888-237-6835
or email for other accommodation options. However, if you have
questions about this position, please contact the Recruiter located
at the bottom of the job posting. The Recruiter is the sole point
of contact for questions about this position.
Keywords: Aston Carter, Meridian , Customer Service Representative, Sales , Meridian, Idaho
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