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Cloud Support Analyst

Company: Perkins Coie LLP
Location: Boise
Posted on: November 15, 2019

Job Description:

Cloud Support Analyst Technology Job #S********B - Boise, Idaho The Cloud Support Analyst supports the management of Perkins Coie cloud services and infrastructure. Primary duties include implementation of a proactive program that ensures proper service on-boarding, account management, information management, client application integration, and customer support of the different cloud services and applications. Primary Job Responsibilities: - Account management - manage lifecycle of accounts through creation and retirement. Work with the various teams and systems to automate and streamline the account lifecycle. - Standards - Working with department management, evaluate and recommend appropriate operational standards to assure streamlined work flow and support levels with an emphasis on customer service. - Information management - working with the firm's Records department and, ensure the information lifecycle in cloud services meets handling standards, is properly disposed of and complies with retention schedules. - Customer service - work with the attorneys and staff to address technical issues including troubleshooting, and help to resolve customer questions. Work with various Perkins teams to develop training materials and knowledge base information for self-service opportunities. - Continually assess current and future cloud solutions and features and functionality that will enhance productivity - Directly working with cloud providers to understand roadmaps, and escalate support issues where appropriate - Keep current with cloud application market to assure firm utilizes the latest services for client services - Develop metrics that will measure the effectiveness of cloud policies and standards, and the use of various cloud systems - Develop dashboards that illustrate defined metrics - Assist with the enforcement of security standards in cloud services Specific Skills Required: - Work experience in the areas of cloud services in general. - Understanding of the different types of cloud services, the appropriate use of each, and risks with each. - Detailed knowledge of at least one cloud storage service. - Good oral and written communications skills - Experience working with customers, responding to issues, and managing a ticket queue - Ability to exercise command scripts and execute programs to obtain the desired results - Ability to use Office productivity packages like MS Office, Office365 Education & Experience: Requires: 3-5 years technology experience; Experience working with at least one cloud storage service on an enterprise level such as G-Suite, Office 365 or Box; Bachelor's degree preferred

Keywords: Perkins Coie LLP, Meridian , Cloud Support Analyst, Professions , Boise, Idaho

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