Customer Support Technician

Company: VirtualVocations
Location: Boise
Posted on: September 19, 2023

Job Description:

A company is looking for a Customer Support Technician.
Key Responsibilities:

Accurately and efficiently manage customer support requests via phone, email, and customer portal
Diagnose, prioritize, and troubleshoot customer issues through to resolution
Educate and train customers on solutions to help them achieve their objectives with our systems

Required Qualifications:

Bachelor's degree and prior work-related experience or equivalent preferred
1+ years of experience in a customer service or customer support role preferred
Proficiency in Windows and Microsoft Office
Strong technical aptitude with general understanding of website functionality and related technologies
Ability to learn and assimilate new information quickly

Keywords: VirtualVocations, Meridian , Customer Support Technician, Professions , Boise, Idaho

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