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Senior Data Analyst-Customer Success

Company: Intuit
Location: Eagle
Posted on: November 19, 2021

Job Description:

The Accountant, Small Business & Self-Employed Segment of Intuit is a growing vibrant business with a long track record of outstanding results. Customer Success at Intuit is no longer a downstream operation but a key embedded feature of our current iteration of products. This role as Business Systems Analyst for Quality of Service will be responsible for improving the effectiveness of our customer care organization by analyzing Quality of Service metrics and partnering across the organization to link supporting data sets to tell the story of how we are performing for our customers and workforce. In this innovative role, your primary outcome will be providing deep, data driven insights that will enable our QuickBooks, Payroll, & Payments agents to deliver an effortless customer experience driving loyalty of our customers. The Quality of Service team creates actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that directly address business objectives and measure effectiveness of improvements. You will work collaboratively across the Small Business Customer Success management team, the cross functional Intuit analytics community and key technology and product development partners to deliver a data driven, technology led robust analytics platform and process that supports a distributed workforce of over 9K Accountant, Small Business & Self-Employed service experts across multiple geographies. If you have a passion for disruption and a track record of success innovating with rigor in a fast paced, dynamic environment we'd like to hear from you! * 5+ years in a research/analytical role. Experience with Call Center or Care operations is ideal. * Experience in speech analytics, business operational process development and data analysis is required * Experience with statistics/analytics and database experience (SQL) is highly desired * Strong team player with energy, enthusiasm and detail orientation to produce high quality deliverables in a fast-paced environment * Fantastic written and verbal communication skills with ability to present complex ideas in clear concise fashion to technical and non-technical audiences * Ability to tell stories with data, educates effectively, and instills confidence in recommendations, motivating others to act on them * Project Management skills and ability to manage multiple projects simultaneously to meet objectives and key deadlines * Bachelor's Degree in business or related field required, or equivalent work experience

Keywords: Intuit, Meridian , Senior Data Analyst-Customer Success, Professions , Eagle, Idaho

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