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Service Desk Technician

Company: The Pennant Group, Inc.
Location: Eagle
Posted on: May 2, 2021

Job Description:

We are building a World Class Service Center and invite you to join a team of people who are committed to a core objective of supporting life changing service and providing professional expertise to the operations and leaders we support. About the Company Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate more than 104 senior living, home health, hospice, physician services, and home care operations across 14 Western states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the "Service Center," a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. Something else that sets us apart from other companies is the quality of our most valuable resources - our people! We are dedicated to living out our culture as defined by our core values, "CAPLICO": Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success. About the Opportunity A successful candidate will be someone who loves change, has the technical aptitude and motivation to help build a World Class IT team from the ground up, and who is a top performer to work as a Service Desk Technician providing IT support remotely and in-person as needed. We aren't your "typical" Service Desk operation. Our technicians aren't siloed into a tiered system of support that has them doing the same tasks every day. Employees are empowered to contribute to change in all aspects of the organization. We encourage our team members to get involved, find new ways to solve problems, and be a leader. We invite you to join a Team of people who are committed to a core objective of supporting life changing service. Pennant IT aims to provide the pinnacle of professional IT expertise to the agencies we support and their leaders. Duties and Responsibilities * Implement new hardware, infrastructure setup, and support at newly acquired entities. * Be accountable from end to end to ensure that the network installation premise is up and running correctly * Analyze problems and implement solutions, including the exercise of discretion and independent judgment to solve problems. * Identify and fix any underutilization of system and network resources * Make analytical assessments and decisions about how each operations computer network should function. * Provide on-site support to operating entities at the direction of the Information Systems Director. * Assist the field with email or trouble ticket enquiries to resolve IT systems issues and problems in a timely manner, and escalate when necessary to the appropriate teams. * When necessary, assist the field with addressing support inquires via telephone. * Provide support and incident management and communications for IT systems faults and service requests. * Track issues to resolution. * Update the field with issue resolutions. * Track user account creations, changes and deletions. * When necessary, perform password resets. * Support computers, laptops, smart phones and applications. * Perform work as scheduled and instructed by the Information Services Director. * Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the organization. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. Qualifications * A passion for technology * 1 year of enterprise IT Experience (preferred) * A+ (or equivalent) or higher certification * High School Diploma * Associate degree or higher (preferred) * Excellent problem-solving skills * A strong work ethic, with a focus on delivering quality service and support Additional Information We are committed to providing a competitive Total Rewards Package that meets our employees needs. From a choice of medical, dental and vision plans to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars. Compensation: Based on experience. Type: Full Time Location: Pennant Service Center 1675 E. Riverside Drive, #150 Eagle, ID 83616 If interested in this position, please submit a resume for consideration. We look forward to hearing from you! About The Pennant Group We are proud to be affiliated with the Pennant Group, Inc. (NASDAQ: PNTG). Pennant was created in 2019 in connection with The Ensign Group, Inc.'s (NASDAQ: ENSG) spin-off of its home health, hospice, and senior living businesses. Ensign was formed in 1999 with the goal of establishing a new level of quality care within the skilled nursing industry. The name "Ensign" is synonymous with a "flag" or a "standard," and refers to Ensign's goal of setting the standard by which all others in its industry are measured. The name "Pennant" draws on similar imagery and themes to represent our mission of becoming the "Ensign" to the home health, hospice and senior living industries. We believe that through our innovative operating model, we can foster a new level of patient care and professional competence at our independent operating subsidiaries and set a new industry standard for quality home health and hospice and senior living services. You can learn more about The Pennant Group at The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at

Keywords: The Pennant Group, Inc., Meridian , Service Desk Technician, Professions , Eagle, Idaho

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