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AntiFraud Analyst

Company: Clarivate Analytics US LLC
Location: Meridian
Posted on: January 7, 2020

Job Description:

Clarivate Analytics is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. We deliver critical data, information, workflow solutions, and deep domain expertise to innovators worldwide.

Our solutions cover the entire lifecycle of innovation: scientific and academic research; patent analytics and regulatory standards; pharmaceutical and biotech intelligence; trademark, domain and brand protection. Our portfolio consists of some of the world s most trusted brands, including Web of Science, Derwent, CompuMark, Cortellis, MarkMonitor, and Techstreet.

We employ more than 4,300 colleagues in 43 countries.

Clarivate Analytics is a public company. We are listed on the New York Stock Exchange under the tickers NYSE:CCC; CCC.WS.

At Clarivate, we believe human ingenuity can transform the world and improve our future. That s why we harness our global reach, curate our content, and invest in best-in-class technology and people.

Join the team that is improving the way the world creates, protects, and advances innovation.

MarkMonitor offers proprietary software and services to register and manage corporate domain portfolios, and provides online brand protection, antipiracy and antifraud solutions to some of the world's largest brands.

MarkMonitor is a Clarivate Analytics company. At Clarivate, we believe human ingenuity can transform the world and improve our future. That s why we harness our global reach, curate our content, and invest in best-in-class technology and people.

Join the team that is improving the way the world creates, protects, and advances innovation.

ROLE SUMMARY

The AntiFraud Analyst s primary responsibility is to conduct global online investigations by performing high-level analysis of internet sites. In this role, Analysts use internet tools to investigate alerts and anomalies, report findings, and determine appropriate action for remediation. The ideal candidate is detail oriented and possesses the ability to communicate technical matters clearly and effectively to both internal team members as well as external third parties.

ROLE RESPONSIBILITIES

* Manipulates data to perform analysis and identify trends;

* Performs detailed examination and analysis of online sites;

* Gathers and reports data, working to meet or exceed client s Service Level Agreement (SLA);

* Communicates with clients and internal departments to support findings;

* Collaborates with team members to solve ad-hoc and business problems;

* Provides clear, professional written and/or verbal communications to internal and external stakeholders;

* Focuses on individualized tasks for extended periods of time.

MINIMUM REQUIREMENTS

* Experience working with common Internet protocols (e.g., SMTP, HTTP, DNS, Whois);

* In-depth knowledge of the Internet, Registrars and ISPs;

* Experience with HTML, HTML5 and CSS;

* Experience in working with issue and ticket tracking systems (e.g., RT, Siebel, Clarify, Zendesk);

* Strong analytical and problem-solving skills;

* Strong written and verbal communication skills;

* Strong customer service skills;

* Ability to work independently and be highly self-motivated and directed;

* Ability to effectively prioritize and execute tasks in a high-pressure environment;

* Ability to learn new technologies quickly.

* Role will be part of a 24/7 service operation. Flexibility to work varying shifts. **Shift selection evaluated on a quarterly basis to provide work life balance

It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.

Keywords: Clarivate Analytics US LLC, Meridian , AntiFraud Analyst, Professions , Meridian, Idaho

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