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SITECH Field Support

Company: Western States Equipment Co
Location: Meridian
Posted on: November 5, 2019

Job Description:

ESSENTIAL FUNCTIONS:

* Installs Trimble and AccuGrade systems on machinery, including Earthworks, GCS900, Product Link, and all the other Caterpillar and Trimble products.

* Setup, upgrade, train, and support Cat and Trimble site products including bases, rovers, lasers, and production tracking equipment.

* Construction site setup to include but not limited to loading 3D models on machines, rovers and perform site calibration as required.

* Acts as primary support contact for AccuGrade, Trimble MC&G and Ag products.

* Supports WSECO salesmen and customers in delivery of new MC&G & Cat products.

* Provides after sale support on technical issues for support of external and internal customers on Trimble and Caterpillar Technology products.

* Provides WSECO employees technical assistance as needed.

* Prepares and closes work orders in a timely manner. Coordinates work orders with the Service department as needed. Helps to Resolves work order discrepancies.

* Trains and supports customers on MC&G & Cat equipment and reinstallations over the phone and in person.

* Uses service manuals, SIS, on-line sites and parts books effectively to address technical issues. Performs all required tasks in accordance with procedures.

* Maintains safe driving & working conditions and insures that employees follow proper procedures.

* Travels overnight as needed to install and support these products.

* Performs installations and repairs in the shop or at customer locations which can require working in inclement weather conditions.

* Completes jobs on time and within challenging time constraints.

* Requires after hours reading and interpreting of technical manuals as well as communication between Trimble, Caterpillar and dealership personnel due to the rapid development of new software and products.

* Continuously works with other internal business units to meet their Technical Service needs.

* Adheres to all customer care standards.

* Actively cares and advocates safety at Western States. Adheres to all applicable safety policies, procedures and standards.

* May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.

* Work within and promotes corporate and division vision, mission, and values of the organization.

* Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

* Ability to relate to all levels of employee.

* Ability to set and manage priorities.

* Proven customer service skills over the phone and in person.

* Knowledge and use of Microsoft computer products or other comparable systems required.

* Ability to develop and maintain effective working relationships with others to include customers, vendors, employees and the public.

* Ability to perform duties with minimal supervision required.

* Ability to work overtime with minimal notice required.

* Consistent attendance.

EDUCATION AND EXPERIENCE:

* Proof of high school diploma or General Education Degree (GED).

* 2 Years combined experience with either heavy equipment, electronic component repair, or an AA in electronics.

* Trimble construction or survey GPS experience preferred.

* Must meet DOT requirements

* Must be able to communicate (speak, read, comprehend, write in English).

* PHYSICAL CHARACTERISTICS:

* Must be able to stand for long periods of time along with walking, sitting, climbing stairs, reaching pushing, pulling, leaning and twisting.

* Able to lift up to 50 lbs in accordance with Western States' Lifting Safe Work Practice to include amount and approach.

* Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

EqualOpportunityEmployerDescription

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

PayTransparencyPolicyStatement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Western States Equipment Co, Meridian , SITECH Field Support, Other , Meridian, Idaho

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