Client Success Specialist
Posted on: August 4, 2019
At Paylocity, we create software that makes companies ---
especially their HR teams --- better, faster, and stronger. We give
clients the tools they need to make their companies run, and give
our employees a rewarding company culture --- all putting us in a
category of our own. Join us and learn what makes us unique!
We---re a fast-growing company ready to revolutionize the payroll
and HR world for hundreds of thousands of businesses by delivering
innovative technology and support. We seek the best and brightest
to help us create the future of our talent solutions --- enabling
our customers to better develop their employees. Our own employees
are equally important to us: We work hard to provide the best work
environment for our employees, and are dedicated to giving back to
the communities in which we live and work.
Our award-winning culture has made this the place employees want to
be. We have plenty of opportunities for you to grow your career
within Paylocity, and offer benefits like Tuition Reimbursement so
you can continue to learn and develop your skills. You could say
our growth game is strong. We also reward hard work with a casual
work environment and plenty of perks. From picnics, to game nights,
to holiday parties, there---s no shortage of ways to have fun!
We also offer the following benefits and perks:
-------------- Comprehensive benefits (medical, dental, vision,
401k)-------------- Paid Parental Leave -------------- Ample
volunteer opportunities and events-------------- Health and
wellness program -------------- Stock purchasing options (NASDAQ:
Visit Paylocity.com/careers to learn more about working at
Paylocity. Also be sure to check out what past and present
employees have to say about us and our CEO on Glassdoor. You can
find a complete listing of our many awards here!
Learn more about us and stay connected: Facebook, Twitter,
LinkedIn, Instagram, and Glassdoor.
At Paylocity, ---We--- is what makes us different. We are committed
to fostering a culture that honors diverse opinions, perspectives,
and backgrounds, knowing that each makes us stronger and
collectively unbeatable together. We actively cultivate these
differences as we engage each other in driving innovation in the
software and services we provide our customers.-- Paylocity is an
equal opportunity employer.--
Are you a natural problem-solver? Does working with technology
excite you? Do you love challenges?-- Do you love to learn?-- Excel
at figuring out logic puzzles?-- If so, the Client Success
Specialist role at Paylocity may be an opportunity you would
love.-- --We offer a dynamic team environment, a modern workplace,
competitive benefits, and opportunities to grow and develop new
As a Client Success Specialist, you represent Paylocity as the main
point of contact for our clients. You communicate with clients
daily to provide training, support, issue resolution, and
troubleshooting related to payroll, human capital management, time
and attendance, and employee engagement tools. Not an expert in the
Payroll and HR world? No problem --- we provide 5 weeks of paid
training to teach you. From training, to your first call and
beyond, you will be given the tools and support you need to make a
difference for our clients.
This role is located at our Meridian, ID office. The hours are M-F
9am - 6pm.
- What you'll be doing:
- Talking to Paylocity clients on the phone and via email ---
apply critical thinking and problem-solving skills to research,
troubleshoot, and provide solutions for issues of varying
- Provide exceptional quality service and effective communication
with our clients.
- Collaborate with your team to ensure thorough, accurate, and
timely resolutions are provided to our clients.
- Assist with internal projects and align with other departments
to achieve company-wide goals.
- Proactively identify issues and utilize available resources to
identify appropriate solutions for clients.--
- What you bring:
- A proactive, independent, and logical approach to solving
- Resiliency and the ability to handle multiple tasks, work well
under pressure, and thrive in a fast-paced environment. --
- The drive to learn and be resourceful in order to figure out
- An eagerness to build rapport with clients over the phone and
email, focusing on providing quick but thorough responses and
taking the time to get to the root of the issue.
- The ability to appropriately and effectively use resources to
find and validate answers, and resolve and document issues.
- Strong technical aptitude --- proficiency with Microsoft Office
- Demonstrated basic mathematical aptitude and logical reasoning
- Experience in a client-facing role, payroll, accounting,
finance, and/or taxes. --
- High School Diploma or GED required; Bachelor---s degree is
Keywords: Paylocity, Meridian , Client Success Specialist, Other , Meridian, Idaho
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