Application Support Associate
Company: ROUNDHOUSE COMMUNITIES LLC
Location: Boise
Posted on: May 3, 2024
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Job Description:
Description:Pay: $68,000 - $80,000/AnnualSchedule: Monday -
Friday, 8:00am - 5:00pmRoundhouse, a rapidly growing owner,
operator, and developer of diverse real estate projects, is seeking
a dynamic and entrepreneurial individual to fill an Asset
Management position. Founded in 2008, we have operations in four
states with 7,000 multi-family units and over $1.5B of assets under
management. We pride ourselves in challenging the status quo to
identify emerging trends and markets that improve the lives of our
residents and deliver superior returns to our partners. We take a
long-term view that prioritizes community building and cultivates
pride in the places we build and the cities we inhabit.We seek an
experienced professional to join our team as an Application Support
Associate. As a corporate team member, this role will collaborate
with leadership, marketing, training, regional leaders, and onsite
team members as needed. The Application Support Associate will be
responsible for day-to-day support and project implementation of
Roundhouse Communities' property management and technology systems
and will also serve as the primary point of contact for all
IT-related issues, including but not limited to printers,
computers, and associated peripherals, both internally and with
external vendors. The ideal candidate will think strategically and
identify improvements in the applications or processes to ensure
Roundhouse Communities implements the best solutions that support
all team members. This position reports to the Senior Vice
President of Operations and is based in Boise, Idaho. Key
Responsibilities include but are not limited to:Manage the entire
Roundhouse Software Suite (including Yardi Voyager, CRM,
etc.):Continuously evaluate that our software suite is competitive
in the marketplace - including functionality and cost
effectiveness.Serve as Level Two Help Desk Support, providing
timely responses to employees needing assistance. Implement new
software including initial configuration, testing, and
communication to employees. Offboard software products as needed,
including managing communication to employees. Ensure that all
aspects of the system are functioning properly for a seamless
resident/employee experience. Prepare training sessions to ensure
that software is being used appropriately and to its maximum
functionality. Communicate with Leadership on Software changes you
feel would be beneficial for Roundhouse. Review vendor billings to
ensure accuracy and that pricing is competitive. Assist in the
onboarding process by providing login credentials and computer set
up for new employees.Manage Software/IT related Consultants and
Vendors (i.e. Ergos/Gelb/Fishers, etc.):Work closely with
consultants/vendors to ensure their services are accretive to the
Roundhouse Platform. Manage consultants/vendors to ensure they are
completing work in a timely/cost efficient manner.Evaluate if the
consultants/vendors we are currently using are the best fit for
Roundhouse's needs. Communicate with Leadership on
consultant/vendor modifications you believe would be beneficial.
Onboard/Offboard consultants/vendors as needed.
PM21Requirements:Previous Yardi Voyager experience
required.Previous Multi-Family housing experience preferred.Must
have strong, active listening skills.Must have strong customer
service skills, specifically as it relates to communicating with
employees with software issues and helping solve their problems.
Exceptional analytical and problem-solving skills.Must have strong
attention to detail when communicating with end users (verbal &
written).Ability to work independently and manage priorities in a
fast-moving environment.Self-starter, comfortable with ambiguity,
open-ended tasks, and an entrepreneurial atmosphere.Intellectually
curious with the goal of continuous improvement.Salary and
Benefits:9 Paid Holidays, Paid Time Off, Medical/Dental/Vision,
Life, and Disability Insurance, 401K with Employer Match,15%
housing discount, $75.00 cell phone stipend, Mental Wellness
Program, and Maternity and Parental Leave.This is a full-time
position with competitive pay and benefits. Roundhouse is an equal
opportunity employer and welcomes candidates of all backgrounds and
experiences to apply.Compensation details: 68000-80000 Yearly
SalaryPIa1a4de02f4c4-25660-34189771
Keywords: ROUNDHOUSE COMMUNITIES LLC, Meridian , Application Support Associate, Other , Boise, Idaho
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