Human Resources Generalist
Company: Teleperformance USA
Location: Boise
Posted on: April 23, 2024
Job Description:
Category : Human Resources
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.Teleperformance is a global
leader in providing exceptional omnichannel customer experiences
since 1978. Our impacts are far-reaching, spanning over 62
countries and interacting with over 38% of the world's population.
This kind of growth wouldn't have been possible without the
dedication of our people who continue to provide outstanding
customer service in every opportunity. Here, your success is our
success. - -PURPOSE OF POSITION:--- -You'll work with leadership
and specialists to drive Teleperformance's culture of
collaboration, accountability and FUN - making Teleperformance a
Great Place to Work ---. You'll support the strategy and operations
of our employee experience, to include onboarding new employees,
navigating and solving employee relations, driving data-based
decisions to solve complex problems and more. This position
requires you to think big - leverage data to do what's right for
our people and fair for our business, while growing a more diverse,
promotable and inclusive workforce.Responsibilities include but are
not limited to: -
- Partnering effectively with operations, Training, QA including
Learning & Development, Employee Care, Recruiting, Benefits, and
Compensation. -
- Proactively identify opportunities and assess improvements to
the employee experience and partner with management to develop and
implement innovative and lasting solutions. -
- Build credibility and trust among employees. Resolve employee
concerns through compassion, a systematic approach, clear
documentation and follow-through. -
- Consult and advise on leave management, unemployment tax
reductions, employment verifications, I-9 processing, background
checks and more. - -
- Provide a polished, red-carpet onboarding experience for
leadership employees. - -
- Partner with new employees to answer questions, provide HR
mentorship and guide new hires as they enter Teleperformance.
-
- Manage all employee relation concerns in conjunction with the
HRBP, completing critical task without delegation.
- Engage with the safety committee on the Boise site.
- Maintaining confidentiality as you will be partnering with a
multitude of HR Teams
- Critical thinking, proactive attitude, strong writing, and
communication skills.
- Ability to compile data while using that data to tell a story,
demonstrating strong time and work management skills. - -
- Professionalism - Approaches others in a tactful manner; Reacts
well under pressure; Treats others with respect and consideration
regardless of their status or position; Accepts responsibility for
own actions; Follows through on commitments. Maintains a
professional appearance and provides a positive company image to
the public.
- Must be able to work onsite in Boise, Idaho
- At least two (2+) years' experience in a HR Assistant or other
HR role including coaching, employee relations, recruiting,
compensation, training, leave management and/or HR project or
program implementation.
- High School Diploma or GED required, or SHRM-SCP
preferred.
- Experience with MS Excel, Word and PowerPoint.--- -
- Must produce documentation verifying eligibility to work in
USA. -
- Must be able to work 9 am to 6 pm MST with flexibility to meet
the needs of the business. Boise site is 24/7.
- Must pass mandatory preemployment background checks which may
include pre-screening & drug tests. -Being One of Our PeopleIt is
our mission to always provide an environment for our employees that
promotes happiness from the inside out. When you work with us, you
are valued and inspired to learn, to teach, and to grow. We want
you to come to work motivated to and proud to be on our team.
That's why we continually invest in creating outstanding work
experiences and endless development opportunities. We want you to
be and feel at your best, always. -Teleperformance is an Equal
Opportunity Employer
Keywords: Teleperformance USA, Meridian , Human Resources Generalist, Other , Boise, Idaho
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