IT Field Resource- Coeur D' Alene, ID

Company: Cascadia Services, LLC
Location: Eagle
Posted on: May 21, 2023

Job Description:

Description:We are looking to add a professional, personable, and passionate individual to our team as an IT Field Technician. This position requires a highly flexible individual that loves interacting with a variety of people and technologies on a daily basis. Technicians are expected to field requests related to standard and healthcare specific technology, project management, privacy and compliance concerns, EHR systems, data center support, and operational challenges. We invite you to apply and become a Force for Good for our residents, our employees and the communities that we serve.Salary: $55,000-65,000 DOELocations:We are looking for candidates in or around:

• Coeur D' Alene, IDDuties and Responsibilities:
  • Provide on-site support to operating entities at multiple geographic locations
  • Set up and maintain computers and necessary peripheral devices
  • When necessary, perform password resets, and track via our ticketing system.
  • Install and configure appropriate software according to the needs of the field
  • Monitor and maintain local networks in ways that optimize performance and minimize down time
  • Ensure security and privacy of networks and computer systems
  • Provide training and guidance to users on how to operate software and computer equipment
  • Organize and schedule maintenance without deterring others from completing their work
  • Diagnose and resolve problems via thorough analysis and troubleshooting. Exercise discretion and independent judgment to implement solutions
  • Document processes for repairs and fixes, to aid in training and faster resolution for other technicians
  • Identify computer or network equipment shortages and report to leaders for ordering
  • Identify and fix any under-utilization of IT resources, or propose a plan to leadership for changes
  • Track issues to resolution and update tickets as needed
  • Update the field with issue resolutions or ETR
  • Perform work as requested by the IT Manager and other related IT departments and field locationsWorking Conditions:
    • Work in office areas, basements, network rooms (MDF/IDF), Telco Rooms, and other storage areas
    • Moves intermittently and frequently during working hours
    • Heavy local travel (75% plus). Drive distances up to 5 hours as needed
    • Travel by air monthly or when required, (50% or more). Trip length of up to two weeks, as needed. Schedules are subject to changes
    • Works beyond regular working hours daily on weekends and holidays, only when necessary.
    • Subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.)
    • PM22Requirements:Minimum Requirements:
      • Associates degree or equivalent work experience in the field of IT
      • Customer service and performance driven
      • Knowledge of Windows troubleshooting, network basics, Citrix, Active Directory, Cloud, and Microsoft applications
      • Able to read, write, speak, and understand the English language
      • Possess the ability to make independent decisions and exercise discretion and judgment
      • Possess the ability to interact respectfully and professionally with personnel, residents, visitors, and the general public. Able to be calm and level-headed in emergencies
      • Well groomed, professionally dressed, professional demeanor, and possess the ability to work harmoniously with others inside and outside the department
      • Willing and able to seek out new skills and techniques to increase proficiency and to incorporate them into existing practices
      • Knowledgeable in the use of computers, networks, e-mail, spreadsheets, and document word processingA preferred candidate will possess some or all of the following:
        • Current CompTIA A+, Network+ or Security+ certification
        • Azure or other MCSE certification
        • Experience with Cisco Meraki
        • Experience with internet and phone systems
        • Experience in Healthcare ITPI216584258

Keywords: Cascadia Services, LLC, Meridian , IT Field Resource- Coeur D' Alene, ID, Other , Eagle, Idaho