IT Field Resource- Portland, OR

Company: Cascadia Services, LLC
Location: Eagle
Posted on: March 18, 2023

Job Description:

Description:We are looking to add a professional, personable, and passionate individual to our team as an IT Field Technician. This position requires a highly flexible individual that loves interacting with a variety of people and technologies on a daily basis. Technicians are expected to field requests related to standard and healthcare specific technology, project management, privacy and compliance concerns, EHR systems, data center support, and operational challenges. We invite you to apply and become a Force for Good for our residents, our employees and the communities that we serve.Salary: $55,000-65,000 DOELocations:We are looking for candidates in or around:Portland, ORDuties and Responsibilities:Provide on-site support to operating entities at multiple geographic locationsSet up and maintain computers and necessary peripheral devicesWhen necessary, perform password resets, and track via our ticketing system.Install and configure appropriate software according to the needs of the fieldMonitor and maintain local networks in ways that optimize performance and minimize down timeEnsure security and privacy of networks and computer systemsProvide training and guidance to users on how to operate software and computer equipmentOrganize and schedule maintenance without deterring others from completing their workDiagnose and resolve problems via thorough analysis and troubleshooting. Exercise discretion and independent judgment to implement solutionsDocument processes for repairs and fixes, to aid in training and faster resolution for other techniciansIdentify computer or network equipment shortages and report to leaders for orderingIdentify and fix any under-utilization of IT resources, or propose a plan to leadership for changesTrack issues to resolution and update tickets as neededUpdate the field with issue resolutions or ETRPerform work as requested by the IT Manager and other related IT departments and field locationsWorking Conditions:Work in office areas, basements, network rooms (MDF/IDF), Telco Rooms, and other storage areasMoves intermittently and frequently during working hoursHeavy local travel (75% plus). Drive distances up to 5 hours as neededTravel by air monthly or when required, (50% or more). Trip length of up to two weeks, as needed. Schedules are subject to changesWorks beyond regular working hours daily on weekends and holidays, only when necessary.Subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.)PM22Requirements:Minimum Requirements:Associates degree or equivalent work experience in the field of ITCustomer service and performance drivenKnowledge of Windows troubleshooting, network basics, Citrix, Active Directory, Cloud, and Microsoft applicationsAble to read, write, speak, and understand the English languagePossess the ability to make independent decisions and exercise discretion and judgmentPossess the ability to interact respectfully and professionally with personnel, residents, visitors, and the general public. Able to be calm and level-headed in emergenciesWell groomed, professionally dressed, professional demeanor, and possess the ability to work harmoniously with others inside and outside the departmentWilling and able to seek out new skills and techniques to increase proficiency and to incorporate them into existing practicesKnowledgeable in the use of computers, networks, e-mail, spreadsheets, and document word processingA preferred candidate will possess some or all of the following:Current CompTIA A+, Network+ or Security+ certificationAzure or other MCSE certificationExperience with Cisco MerakiExperience with internet and phone systemsExperience in Healthcare ITPI208200320

Keywords: Cascadia Services, LLC, Meridian , IT Field Resource- Portland, OR, Other , Eagle, Idaho