Client Success Specialist - Hybrid (96% remote)
Company: Konexus, Inc.
Posted on: November 25, 2022
*Client Success Specialist*
Hybrid (96% Remote)
Part time, 20 hours per week
Residency near the Boise, Idaho area is preferred, and commitment
to attendance in-person at 2-3 company meetings per quarter is
Konexus is a small technology company located in Boise, Idaho with
a Global Reach. Our SaaS platform is utilized by some of the
largest enterprises and nationwide government agencies to deliver
Critical Communication. Organizations rely on Konexus to keep
millions of employees, partners, and citizens informed and
protected in more than 100 countries.
Konexus is looking for a detail oriented, adaptable Client Success
Specialist to create and nurture strong relationships with our
clients. As a key member of the Client Success team, the Specialist
will build and nurture strong relationships with our clients and
will help ensure a consistent and positive client experience. The
ideal candidate is passionate about identifying problems, finding
solutions, and improving relationships. To succeed in this role,
the candidate should have relevant client or customer service
experience, excellent verbal and written communication skills, and
a tenacious growth mindset.
What you'll do:
* Nurture client relationships with quarterly outreach through
email, phone calls, or virtual meetings.
* Proactively connect with at-risk clients: identify and address
issues, give product walkthroughs, share training materials,
* Assist in the client renewal process by generating quotes and
facilitating contract renegotiations.
* Provide a feedback loop to clients who utilize the platform
beyond their contract terms.
* Communicate and collaborate with coworkers to help improve
* Maintain updated client account information in our CRM.
* Assist with Tier 1 support periodically by answering incoming
phone calls, assisting with common support issues, and answering
basic questions related to the product.
* Escalate major client challenges and issues to management as
* This role works predominantly with existing clients, however,
there may be a small portion of the role that will involve outreach
to new prospects from time to time.
What we are looking for:
* Excellent verbal and written communication skills.
* Strong interpersonal skills with an affinity for customer
* Organized, detail oriented, has a proven track record of
* Essential problem-solving and troubleshooting skills.
* Proficient in Google Docs and Sheets, Microsoft Excel, Email, and
other online collaboration tools.
* Proven ability to work effectively as an independent member of a
small, remote team. Willingness to collaborate virtually face to
face in meetings with camera on.
* Past client or customer service experience.
*Additional Skills or Qualifications*
Exemplary candidates will also have:
* Proficiency in CRM software, such as Salesforce or HubSpot.
* Past work experience as an Account or Relationship manager.
* Familiarity or experience with our industry.
*Please include a resume and cover letter with your
Job Type: Part-time
Pay: $17.00 - $20.00 per hour
* 1 year
* Monday to Friday
* No travel
Work Location: Hybrid remote in Eagle, ID 83616%58047475%
Keywords: Konexus, Inc., Meridian , Client Success Specialist - Hybrid (96% remote), Other , Eagle, Idaho
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