Veterans Preferred - Account Resolution Specialist
Company: United Site Services
Posted on: May 4, 2021
Military Veterans are Encouraged to Apply. PURPOSE : Provide
customer service for the assigned portfolio of accounts.
Responsible for the monitoring and maintaining of the assigned
accounts while delivering excellent customer service to both the
external and internal customer. RESPONSIBILITIES : Responsible for
the collection and management of the assigned portfolio. Provide
reconciliation of customer accounts and resolve outstanding balance
issues. Identify and submit credit memos. Establish relationships
with customers to encourage faster pay. Ability to maintain a high
volume of phone calls. Communicate and follow up effectively with
sales department regarding customer accounts on a timely basis.
Work with both Sales and the customer in the resolution of disputed
balances. Enlist the efforts of sales and senior management when
necessary to accelerate the collection process. Work with the
billing department to ensure POs are utilized and accurate. Work as
a liaison with Sub-Contracting to ensure proper billing to our
customers. Suggest account adjustments, small balance write offs
and escalate uncollected balances for write offs. Meet defined
department goals and activity metrics.
Keywords: United Site Services, Meridian , Veterans Preferred - Account Resolution Specialist, Other , Meridian, Idaho
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