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Client Services Coordinator I

Company: AmeriBen
Location: meridian
Posted on: May 3, 2021

Job Description:

Job Description$15.99 The Client Services Coordinator is the primary point of day-to-day contact with clients, brokers, vendors, and internal teams for our Employer - Sponsored Benefit Plans. This position provides support and assistance to Account Representatives by communication benefit plan design changes during plan implementation and renewal and develops and maintains collaborative relationships with AmeriBen Account ManagementKey FunctionsPrimary point of contact with internal departments for new and existing clientsActs as a liaison between field HR operations, employees, and benefit vendors to resolve escalated issues related to medical claims or plan eligibility.Provides analysis and triage complex claims and benefits inquiries and provide resolutionHandles client escalations and provides internal corrective action plans and process improvements.Understands and is conversant with the ancillary roles and key vendor partners play in the development of a cohesive Self-Funded Benefits PlanAssists Account Representatives with implementation of new businessEffectively manages a book of business with a minimum of 5,000 employee lives Reports plan design concerns to Account Representative that will enable the organization to accurately administer the plan benefits and implement an action plan as requiredAssists Account Representatives in preparing all client open-enrollment and renewal meetings, as neededAttends/conducts client meetings at quality and renewal times, if requested.Facilitates calls and/or questions from vendors (Pharmacy Benefits, Utilization Review, StopLoss, etc.)Manages multiple tasks in a fast paced environment while adhering to strict deadlinePerforms other related duties as assigned or neededExperience and SkillsHigh School Degree or equivalentThree years' experience in the self-funded industry, including claims and customer serviceKnowledge of client base relationshipsProactive and problem-solving skillsExcellent customer service attitude and professionalismTeam and goal orientedExcellent problem solving and organizational skillsThree years previous customer service experienceReliable/Responsible/ApproachableAbility to work efficiently, perform multi-tasking, prioritize tasks, and meet tight deadlinesProficient in Word/Excel/Outlook 365Preferred QualificationsKnowledge of medical terminologyKnowledge of Healthcare industry claims filing processesStop Loss, subrogation and claims knowledgeAmeriBen is an Equal Opportunity Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you are unable to use our online application process due to a disability, please contact the Human Resources Department at or call 208-488-7654.

Keywords: AmeriBen, Meridian , Client Services Coordinator I, Other , meridian, Idaho

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