NGEN Service Desk
Company: Central Business Solutions, Inc
Posted on: May 3, 2021
Position Role/Tile: NGEN Service Desk
Under immediate supervision, conduct operations in support of the
Enterprise Service Desk and existing non-local Service Desks,
execute scripts, produce tailored reports, conduct audits, conduct
Tier 1 analysis for Service Desk escalation, open and close
tickets, correlate events and incidents for management of
Information Technology Services.
Provides Tier I and II technical software, hardware and network
problem resolution for clients by performing problem diagnosis and
guiding users through step-by-step solutions or may provide
expertise to solve first and second tier technical support issues
for end-users of the organization's products and services.
Uses automated information systems to analyze routine situations.
Reviews incoming requests, both computer generated and verbal,
sort, code and may prioritize for proper action.
Resolves problems or contacts more senior technical support as
Supports users by fulfilling individual requests for information
and/or training in the utilization of the various databases
Conducts technical research for source of information required in
support of request for information related to ongoing programs and
Maintains network diagrams and circuit records. Instructs users in
the use of PCs and networks.
May perform basic PC, PBX, and network software programming.
Interacts with other team members, such as network services,
software engineering, and/or applications development to restore
services and/or identify and correct the core problem.
Customer service/phone support Experience with hardware, software,
and systems support or maintenance, excellent knowledge of
Microsoft Operating Systems, applications, and technical tools.
Ability to communicate clearly with others, both verbally and in
writing, including sharing technical information with non-technical
Advanced customer service skills. Ability to analyze information
Excellent knowledge of imaging, group policies, and task
Knowledge of telephony technology, cabling, and IT Project
Management practices and principles. Must be able to respond in
person and address emergent and IT concerns within a reasonable
amount of time 24 hours a day.
Associates Degree in Information Technology, Computer Science, or a
related field, or equivalent work experience and High School
Diploma. 2-4 years' experience.
Central Business Solutions, Inc,
37600 Central Ct.
Newark, CA 94560.
Keywords: Central Business Solutions, Inc, Meridian , NGEN Service Desk, Other , Meridian, Idaho
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