Company: TDS Telecommunications
Posted on: August 30, 2020
OverviewTDS Telecom is hiring our next skilled Consumer
Specialist to assist in our Meridian, ID location: 2845 E. Overland
Road, Suite 140, Meridian, ID 83642. Are you the highly skilled
customer care individual we are looking for?
Imagine you are a customer and get your monthly internet bill, and
you notice it's higher than last month. You are concerned with the
slower speeds you have been experiencing. This makes you want to
ditch your current plan. You call the company expecting long waits
and a pushy sales person, but you are pleasantly surprised when you
get to speak with a helpful and friendly representative that
explains everything and also helps you sign up for a faster data
package so your family can use streaming services simultaneously.
You hang up the phone and think "wow, that was a great
You could be that employee taking the call and providing excellent
service! We are seeking our next friendly and helpful Consumer
Specialist to assist our customers with questions and concerns
relating to their products and services. Begin your full time
career with us as we continue to grow our Retention team in
You and your new teammates will start on September 23rd, 2020 and
receive 3 weeks of paid training in in our local office. After your
training, your scheduled shift will be 8:00am-5:00pm PST with a
rotating Saturday shift of 9:00am-6:00pm PST. In this role, you
will also receive a $1,000 Sign-On Bonus!
***We expect perfect attendance during training to support your
success. If you can commit to being here, we can commit to helping
you create the life you want with the pay you deserve!***
- Competitive Hourly Base Pay
- $1,000 sign-on bonus to join our team
- Quarterly team lunches
- Discounts on TDS services
- Benefits that start on day 1
About TDS Telecom
TDS Telecom, headquartered in Madison, Wis., employs nearly 2,700
people and is a subsidiary of Telephone and Data Systems, Inc.
[NYSE: TDS], a Fortune 1000-- company. Founded in 1969, TDS Inc.
employs 9,400 people and has approximately six million connections
nationwide through its businesses U.S. Cellular, TDS Telecom,
OneNeck IT Solutions LLC, and TDS Broadband Service. TDS Inc. has
been named to several Forbes lists, including America's Best
Employers for Diversity, Best Large Employers, and Best Employers
for Women. Visit tdstelecom.com.ResponsibilitiesYour
As a Consumer Specialist you will be a key piece of TDS's overall
retention plan. Your focus is to delight and retain our customers
by providing exceptional customer service.
You would be the point of contact to protect existing customers who
are looking to move, disconnect their service, or at risk of
leaving TDS. As a Consumer Specialist your job is to know all of
the features and benefits of our products and services we offer.
You will also keep up to date with all pricing and promotions as
well as the systems and tools we use to support our
- 1+ years' experience in a customer service or sales
- 2+ years' experience using a PC with various software
- Must follow the TDS attendance guidelines to meet our
- Ability to meet or exceed sales goals.
- Demonstrate strong negotiation, selling and closing skills in
reselling the service to customers who are requesting to disconnect
- Excellent interpersonal communication skills (i.e., verbal,
- Possess a strong sense of customer focus
- Must possess strong decision making and problem solving
- Ability to handle a high volume of phone calls in a structured,
contact center environment
- Experience working with escalated customer issues and problem
- Must show the ability to be flexible in roles, schedules and
situations with customers.
As a part of your total compensation, #TDS provides a
comprehensive, competitive benefit package. The benefit plans
address both the immediate and long term needs that you and your
family may have. For an overview of what we have to offer for
full-time employees including vacation, health benefits and
retirement options please click here.
Equal Opportunity Employer
At TDS, we believe that diversity makes us stronger. We embrace
Equal Employment Opportunity by valuing our differences and
consider all qualified applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, status as a protected veteran or any other
status protected by law. We are stronger together!
If you wish to speak with us regarding assistance or an
accommodation related to the application process, please contact us
Keywords: TDS Telecommunications, Meridian , Consumer Specialist, Other , Meridian, Idaho
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