Consumer Specialist

Company: TDS Telecommunications
Location: Meridian
Posted on: August 30, 2020

Job Description:

OverviewTDS Telecom is hiring our next skilled Consumer Specialist to assist in our Meridian, ID location: 2845 E. Overland Road, Suite 140, Meridian, ID 83642. Are you the highly skilled customer care individual we are looking for?

Imagine you are a customer and get your monthly internet bill, and you notice it's higher than last month. You are concerned with the slower speeds you have been experiencing. This makes you want to ditch your current plan. You call the company expecting long waits and a pushy sales person, but you are pleasantly surprised when you get to speak with a helpful and friendly representative that explains everything and also helps you sign up for a faster data package so your family can use streaming services simultaneously. You hang up the phone and think "wow, that was a great experience!"

You could be that employee taking the call and providing excellent service! We are seeking our next friendly and helpful Consumer Specialist to assist our customers with questions and concerns relating to their products and services. Begin your full time career with us as we continue to grow our Retention team in Spokane!

You and your new teammates will start on September 23rd, 2020 and receive 3 weeks of paid training in in our local office. After your training, your scheduled shift will be 8:00am-5:00pm PST with a rotating Saturday shift of 9:00am-6:00pm PST. In this role, you will also receive a $1,000 Sign-On Bonus!

***We expect perfect attendance during training to support your success. If you can commit to being here, we can commit to helping you create the life you want with the pay you deserve!***

Compensation:

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• Competitive Hourly Base Pay
  
  
• $1,000 sign-on bonus to join our team
  
  Perks:
  
  
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  • Quarterly team lunches
    
  • Discounts on TDS services
    
  • Benefits that start on day 1
    
    About TDS Telecom
    
    TDS Telecom, headquartered in Madison, Wis., employs nearly 2,700 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000-- company. Founded in 1969, TDS Inc. employs 9,400 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. TDS Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdstelecom.com.ResponsibilitiesYour Responsibilities:
    
    As a Consumer Specialist you will be a key piece of TDS's overall retention plan. Your focus is to delight and retain our customers by providing exceptional customer service.
    
    You would be the point of contact to protect existing customers who are looking to move, disconnect their service, or at risk of leaving TDS. As a Consumer Specialist your job is to know all of the features and benefits of our products and services we offer. You will also keep up to date with all pricing and promotions as well as the systems and tools we use to support our customers.QualificationsRequired Qualifications
    
    
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    • 1+ years' experience in a customer service or sales role.
      
    • 2+ years' experience using a PC with various software packages.
      
    • Must follow the TDS attendance guidelines to meet our customers' needs.
      
      Other Qualifications
      
      
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      • Ability to meet or exceed sales goals.
        
      • Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service
        
      • Excellent interpersonal communication skills (i.e., verbal, written, listening).
        
      • Possess a strong sense of customer focus
        
      • Must possess strong decision making and problem solving skills
        
      • Ability to handle a high volume of phone calls in a structured, contact center environment
        
      • Experience working with escalated customer issues and problem resolution
        
        
      • Must show the ability to be flexible in roles, schedules and situations with customers.
        
        Benefits:
        
        As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.
        
        Equal Opportunity Employer
        
        At TDS, we believe that diversity makes us stronger. We embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. We are stronger together!
        
        If you wish to speak with us regarding assistance or an accommodation related to the application process, please contact us at careers@tdstelecom.com.

Keywords: TDS Telecommunications, Meridian , Consumer Specialist, Other , Meridian, Idaho