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Field Services Queue Manager #2

Company: Leidos
Location: Meridian
Posted on: May 1, 2021

Job Description:

Description Job Description: NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. Job Summary:Leidos is seeking a Queue Manager to support Field Services as one of the key members of the Service Desk team. The candidate will be responsible for ticket assignment, audits, and reports. Primary Responsibilities

  • Responsible for lifecycle ticket management in support of Field Services operations
  • Meet Service Level Requirements (SLRs) for incident tickets
  • Monitor Field Services queues and assign appropriately
  • Ensure proper assignment of tickets
  • Re-assign the tickets that are out of scope of Field Services to the appropriate queueBasic Qualifications
    • US Citizen
    • DoD Secret Clearance
    • High school Diploma or General Equivalency Diploma (GED) and 2+ years of experience
    • Must demonstrated expertise in managing queues
    • Excellent oral and written communication skills Preferred Qualifications
      • Understanding of IT Service Management concepts
      • Detailed knowledge of ticket lifecycle management
      • Organized and detail-oriented
      • Strong collaboration, prioritization, and adaptability skills
      • Ability to manage and prioritize tickets External Referral Bonus: Ineligible Potential for Telework: No Clearance Level Required: Secret Travel: No Scheduled Weekly Hours: 40 Shift: Day Requisition Category: Professional Job Family: SCA Systems Support Pay Range:

Keywords: Leidos, Meridian , Field Services Queue Manager #2, IT / Software / Systems , Meridian, Idaho

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