Hotel Front Desk Attendant

Company: La Quinta Inn & Suites Meridian/Boise West
Location: Meridian
Posted on: March 20, 2023

Job Description:

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. This position is an afternoon and evening position and does require weekend availability. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities:

Handle customer complaints as necessary
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Communicate with housekeeping to make sure guest rooms are ready
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers


Qualifications:

1+ year of hotel industry experience or related job preferred
Must have graduated high school, received a GED or equivalent
Has experience answering telephone calls and troubleshooting stressful situations
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Has previous experience or working knowledge of Microsoft Office and reservation management systems


About Company:
Join the team at La Quinta Inn & Suites Meridian/Boise West and join a company that truly values their employees! We offer flexible schedules, competitive pay, monthly bonus potential, health benefits, paid vacation and 401K!

Keywords: La Quinta Inn & Suites Meridian/Boise West, Meridian , Hotel Front Desk Attendant, Hospitality & Tourism , Meridian, Idaho