Customer Service Representative
Company: Under Armour, Inc.
Posted on: January 15, 2022
Under Armour has one mission: to make you better. We have a
commitment to innovation that lies at the heart of everything we
do, not just for our athletes but also for our teammates. As a
global organization, our teams around the world push boundaries and
think beyond what is expected. Together our teammates are unified
by our values and are grounded in our vision to inspire you with
performance solutions you never knew you needed but cant imagine
living without.Position SummaryThe Sales Teammate is responsible
for generating sales by providing the customer with an exceptional
shopping experience. The Sales Teammate maximizes sales by
delivering efficient, friendly and knowledgeable service and
ensuring the store is neat, clean and well-presented at all times.
The Sales Teammate is expected to model Under Armours Core
Competencies and I WILL behaviors in all actions and interactions
in order to maintain a positive Teammate and Athlete
experience.Essential Duties & Responsibilities Consistently
demonstrate the Under Armour selling standards in order to deliver
a positive customer experience and achieve daily sales goals.
Leverage company tools and technology to confidently provide the
customer with product knowledge which willenhance customer
engagement and maximize sales. Consistently provide support to
fellow employees through sharing of knowledge, helping to complete
tasks and/or assisting in customer interactions. Outfit the
customer by suggesting key looks and incorporating latest trends
and current promotions based on the customers individual style.
Promote awareness and growth of the Under Armour by introducing
customers to additional brand channels. Perform register sales
transactions quickly and accurately in accordance with established
cash control procedures and customer service guidelines. Ensure
return merchandise is restocked to the correct product location on
the sales floor; all damaged and defective merchandise is properly
labeled and placed in appropriate area at the end of each shift.
Maintain company brand standards of neat, clean and organized sales
floor, cash wrap, fitting room and stockroom to ensure the store
environment is safe and presentable for employees and customers.
Execute efficient and effective handling of all merchandise from
shipment processing, floorsets, markdownoptimization and
replenishment systems while maintaining backroom standards.
Proactively resolve customer concerns in a manner consistent with
company policy, and with customer satisfaction in mind; partner
with store leadership team on elevated customer issues. Understand
and adhere to all company policy and procedures.Qualifications
(Knowledge, Skills & Abilities) Strong verbal and written
communication skills specifically with customers, sales leadership
team and associates. Demonstrated collaborative skills and ability
to work well within a team. Ability to receive feedback and take
action when appropriate. Able to stand and move about for extended
periods of time with only short rest breaks; reach, bend, stoop,
etc.to handle products. Available to work a flexible schedule to
include evenings, weekends and holidays. Ability to handle multiple
tasks while working in a fast paced and deadline oriented
environment. Ability to perform all Essential Job Functions.
Proficient with technology.Education And / Or Experience Previous
retail experience preferred.Other RequirementsRelocationAt Under
Armour, we are committed to providing an environment of mutual
respect where equal employment opportunities are available to all
applicants and teammates without regard to race, color, religion,
sex, pregnancy (including childbirth, lactation and related medical
conditions), national origin, age, physical and mental disability,
marital status, sexual orientation, gender identity, gender
expression, genetic information (including characteristics and
testing), military and veteran status, and any other characteristic
protected by applicable law. Under Armour believes that diversity
and inclusion among our teammates is critical to our success as a
global company, and we seek to recruit, develop and retain the most
talented people from a diverse candidate pool. Learn more about
Under Armours COVID-19 response and Teammate vaccination policies
Keywords: Under Armour, Inc., Meridian , Customer Service Representative, Hospitality & Tourism , Star, Idaho
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