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Domain Client Services Manager

Company: Clarivate Analytics US LLC
Location: Meridian
Posted on: October 30, 2019

Job Description:

Clarivate Analytics is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. We deliver critical data, information, workflow solutions, and deep domain expertise to innovators worldwide.

Our solutions cover the entire lifecycle of innovation: scientific and academic research; patent analytics and regulatory standards; pharmaceutical and biotech intelligence; trademark, domain and brand protection. Our portfolio consists of some of the world s most trusted brands, including Web of Science, Derwent, CompuMark, Cortellis, MarkMonitor, and Techstreet.

We employ more than 4,300 colleagues in 43 countries.

Clarivate Analytics is a public company. We are listed on the New York Stock Exchange under the tickers NYSE:CCC; CCC.WS.

At Clarivate, we believe human ingenuity can transform the world and improve our future. That s why we harness our global reach, curate our content, and invest in best-in-class technology and people.

Join the team that is improving the way the world creates, protects, and advances innovation.

MarkMonitor offers proprietary software and services to register and manage corporate domain portfolios, and provides online brand protection, antipiracy and antifraud solutions to some of the world's largest brands.

MarkMonitor is a Clarivate Analytics company. At Clarivate, we believe human ingenuity can transform the world and improve our future. That s why we harness our global reach, curate our content, and invest in best-in-class technology and people.

Join the team that is improving the way the world creates, protects, and advances innovation."

ROLE SUMMARY

The Domain Client Services Manager (CSM) will manage all aspects of MarkMonitor s Domain Services including, but not limited to: Anonymous Acquisitions, Domain Sales, Dispute Resolution Support (UDRP/URS/ADR), and Brand Support. The Domain CSM will take multiple client-facing projects from inception through delivery, ensuring all required milestones and deliverables are completed as communicated. The ability to work and achieve desired goals with minimal supervision is critical.

ROLE RESPONSIBILITIES

* Act as a single point of contact for all aspects of a project s lifecycle to both internal and client contacts who will be involved in different aspects of the project.

* Work independently with clients and partners to understand requirements and to develop both high-level and detailed project plans which will be used to guide the projects to successful outcomes.

* Build strong, collaborative long-term working relationships with both internal and client personnel.

* Effectively communicate with individuals in varying levels of an organization, including executive management.

* Set and continually manage project expectations with team members and other stakeholders.

* Delegate tasks and responsibilities to appropriate personnel and third party partners.

* Work with international clients, which will require schedule flexibility in order to interact with clients in different time zones.

MINIMUM REQUIREMENTS

* Bachelor s degree or equivalent experience

* 2 years of experience in a customer-focused, technical support/services role, or 4 years of experience in a customer-focused, non-technical support/services role

* Good understanding of contract management and negotiation, accounting and business management practices

* Experience managing projects with both internal and external dependencies

* Ability to communicate clearly, especially in translating technical processes into easily understood information to internal and external clients and stakeholders

* Excellent prioritization, consultative, and analytical skills

* Flexible, creative, and innovative mindset

* Be available to participate in a week-long on-call rotation for afterhours customer support and escalations that may occur overnight, on US holidays and on weekends; the typical rotation is 2-3 times a year

* International business experience and foreign language skills preferred

ABOUT MARKMONITOR

MarkMonitor the world leader in brand protection safeguards the revenues and reputations of more than half of the Fortune 100 brands in the rapidly evolving digital world. Using a SaaS delivery model, advanced data technology, and domain expertise, MarkMonitor addresses Domain, Brand, Piracy, and Fraud risks that brands face due to the web's anonymity, global reach, and shifting consumption patterns for digital content, physical goods, and services.

Headquartered in San Francisco, MarkMonitor, part of Clarivate Analytics, maintains the autonomy of a small company, with the additional benefits of stability and extended customer reach that comes with being part of a large company. Thanks to our startup roots, we continue to be a fun, casual, and creative place to work, and continually attract people who are bright, ambitious, confident, and customer-focused with a strong desire to win. We hire the best, and, as part of Clarivate Analytics, are free of any hiring biases.

It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.

Keywords: Clarivate Analytics US LLC, Meridian , Domain Client Services Manager, Executive , Meridian, Idaho

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