Manager of System Configuration & Installation
Company: Lincoln Financial Group
Location: Boise
Posted on: April 22, 2024
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Job Description:
Alternate Locations: Omaha, NE (Nebraska); Atlanta, GA
(Georgia); Charlotte, NC (North Carolina); Dover, NH (New
Hampshire); Phoenix, AZ (Arizona); Work from Home
Work Arrangement:
Remote : Work at home employee residing outside of a commutable
distance to an office location.
Relocation assistance: is not available for this opportunity.
Requisition #: 72856
The Role at a Glance
We are excited to bring on a Manager of System Configuration &
Installation to join our Group Protection Claims & Operations Team
in one of the following key city offices (Dover, NH; Omaha,
NE;).
Background Details
As the Manager of System Configuration & Installation, you will
provide leadership, coaching and development to your team of
approximately 6 direct reports (including a Supervisor and their
respective direct reports) who will be either configuring and
installing our new cases during the onboarding process or
onboarding FMLA and respective FMLA takeover for our customers. You
will be responsible for managing and creating an environment that
supports the customer-centric strategy, vision, and priorities of
the organization. If this sounds like a role for you, please read
on!
What you'll be doing
Manages team and processes for the System Configuration &
Installation team.
Responsible for ensuring workloads are appropriately balanced among
team members and within established turnaround times.
Partners with internal Leadership to ensure common goals are met
and/or exceeded.
Builds organizational capacity by identifying and recommending
process improvements that significantly reduce workloads or improve
quality and turn around times.
Serves as a resource to team members and internal/external
stakeholders on more complex assignments/projects.
Maintains knowledge on current and emerging developments/trends,
assesses the impact, and collaborates with
Leadership to incorporate new trends and developments in current
and future solutions.
initiatives.
Establishes and implements individual and team priorities,
performance goals and objectives to ensure completion of
responsibility.
Provides training and development opportunities, including stretch
assignments, for team members and gives honest and open feedback to
aid in the
development of talent.
Manages and evaluates individual/team performance and takes
appropriate action to meet and/or exceed performance standards.
Serves as a resource to team members and internal/external
stakeholders on more complex assignments/projects.
Ensures that top talent is hired and retained.
What we're looking for
Must-haves:
--- 4 Year/Bachelor's degree or equivalent work experience (4 years
of experience in lieu of Bachelor's) (Minimum Required)
--- 5+ Years of experience in customer service environment directly
aligned to the specific responsibilities of this role
--- Intermediate/Advanced Microsoft Excel skills
Nice-to-have experience (Preferred):
--- 2+ years of progressively responsible experiences including
leadership or supervisory experience.
--- Ability to balance competing priorities (system, customer,
broker) and ability to lead a team.
--- Ability to prioritize and continuously improve processes,
procedures, systems, and the team.
What's it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful
contributions each and every day to empower our customers to take
charge of their lives. Working alongside dedicated and talented
colleagues, we build fulfilling careers and stronger communities
through a company that values our unique perspectives, insights and
contributions and invests in programs that empower each of us to
take charge of our own future.
What's in it for YOU:
A clearly defined career framework to help you successfully manage
your career
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
(https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)
Free financial counseling, health coaching and employee assistance
program
Tuition assistance program
A leadership team that prioritizes your health and well-being;
offering a remote work environment and flexible work hybrid
situations
Effective productivity/technology tools and training
Pay Range: $67,000 - $120,700
Actual base pay could vary based on non-discriminatory factors
including but not limited to work experience, education, location,
licensure requirements, proficiency and qualifications required for
the role. The base pay is just one component of Lincoln's total
rewards package for employees. In addition, the role may be
eligible for the Annual Incentive Program, which is discretionary
and based on the performance of the company, business unit and
individual. Other rewards may include long-term incentives, sales
incentives and Lincoln's standard benefits package.
About The Company
Lincoln Financial Group helps people to plan, protect and retire
with confidence. As of Dec. 31, 2023, approximately 17 million
customers trust our guidance and solutions across four core
businesses - annuities, life insurance, group protection and
retirement plan services. As of December 31, 2023, the company had
$295 billion in end-of-period account balances, net of reinsurance.
Headquartered in Radnor, Pa., Lincoln Financial Group is the
marketing name for Lincoln National Corporation (NYSE: LNC) and its
affiliates. Learn more at LincolnFinancial.com.
Lincoln is committed to creating a diverse and inclusive
(https://www.lfg.com/public/aboutus/companyoverview/diversityinclusion?audience_page_id=1422918942386)
environment and is proud to be an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
disability, age, or veteran status.
Follow us on Facebook
(http://www.facebook.com/lincolnfinancialgroup) , X
(https://mobile.twitter.com/lincolnfingroup) , LinkedIn
(https://www.linkedin.com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah)
, and Instagram (https://www.instagram.com/lincolnfingroup/) . For
the latest company news, visit our newsroom
(https://www.lincolnfinancial.com/public/aboutus/newsroom) .
Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to
review our current openings and apply on our website. Lincoln
values the privacy and security of every applicant and urges all
applicants to diligently protect their sensitive personal
information from scams targeting job seekers. These scams can take
many forms including fake employment applications, bogus interviews
and falsified offer letters.
Lincoln will not ask applicants to provide their social security
numbers, date of birth, bank account information or other sensitive
information in job applications. Additionally, our recruiters do
not communicate with applicants through free e-mail accounts
(Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat
rooms. We will never ask applicants to provide payment during the
hiring process or extend an offer without conducting a phone, live
video or in-person interview. Please contact Lincoln's fraud team
at fraudhotline@lfg.com if you encounter a recruiter or see a job
opportunity that seems suspicious.
Additional Information
This position may be subject to Lincoln's Political Contribution
Policy. An offer of employment may be contingent upon disclosing to
Lincoln the details of certain political contributions. Lincoln may
decline to extend an offer or terminate employment for this role if
it determines political contributions made could have an adverse
impact on Lincoln's current or future business interests,
misrepresentations were made, or for failure to fully disclose
applicable political contributions and or fundraising
activities.
Any unsolicited resumes/candidate profiles submitted through our
web site or to personal e-mail accounts of employees of Lincoln
Financial Group are considered property of Lincoln Financial Group
and are not subject to payment of agency fees.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer
and, as such, is committed in policy and practice to recruit, hire,
compensate, train and promote, in all job classifications, without
regard to race, color, religion, sex (including pregnancy), age,
national origin, disability, sexual orientation, gender identity
and expression, Veteran status, or genetic information. Applicants
are evaluated on the basis of job qualifications. If you are a
person with a disability that impedes your ability to express your
interest for a position through our online application process, or
require TTY/TDD assistance, contact us by calling 260-455-2558.
This Employer Participates in E-Verify. See the E-Verify
(https://www.e-verify.gov) notices.
Este Empleador Participa en E-Verify. Ver el E-Verify
(https://www.e-verify.gov/es) avisos.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer
and, as such, is committed in policy and practice to recruit, hire,
compensate, train and promote, in all job classifications, without
regard to race, color, religion, sex (including pregnancy), age,
national origin, disability, sexual orientation, gender identity
and expression, veterans status, or genetic information.
Opportunities throughout LFG are available to employees and
applicants and are evaluated on the basis of job qualifications. We
have a drug free work environment and we perform pre-employment
substance abuse testing.
Keywords: Lincoln Financial Group, Meridian , Manager of System Configuration & Installation, Executive , Boise, Idaho
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