Sr Manager of Delivery (Project Management)

Company: Vontier
Location: Meridian
Posted on: May 21, 2023

Job Description:

Description
The Senior Manager of Delivery is responsible for coordination of customer onboarding/installation including project management, system configuration, and virtual installations and training. The Senior Manager of Delivery will oversee process efficiency, overall cost management, operational scalability, and employee engagement. This position will be heavily customer facing and project management focused.
Essential Functions:
Illustrative duties may include, but are not restricted to, the following:
The Senior Manager of Delivery will:

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  Oversee onboarding of all customers, project add-ons and transition from current On Prem portfolio to our new SaaS platform. They will be responsible for creating and executing on process and quality standards to achieve results.
  
  
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  Drive the team to deliver an exceptional customer experience and create an environment of continuous improvement.
  
  
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  Oversee operational tool use and reporting, including SmartSheet, Salesforce and DRB utilities to satisfy project needs.
  
  
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  Protect assets, control expenses, and ensure operating budgets are met.
  
  
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  Manage installation schedules with a high through put to meet or exceed revenue targets.
  
  
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  Develop workload capacity planning models that align with company forecast initiatives.
  
  
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  Adapt to changing client demands; actively manage any changes and adjust plans appropriately.
  
  
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  Ensure project plans are executed and deadlines are met.
  
  
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  Partner with cross functional teams to maintain accountability for project accuracy and customer expectations.
  
  
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  Demonstrate and promote effective and productive communication at all times.
  
  
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  Build relationships with customers, vendors, distributors and internal team members.
  
  
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  Oversee training, development and mentoring of Implementation Specialists and Project Coordinators, providing opportunities for career advancement and growth.
  
  
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  Collaborate with R&D on new product launch and implementation processes
  
  
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  Drive toward scalability particularly with SaaS implementation.
  
  
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  Performs all other duties as assigned by Management.
  
  
  Qualifications and Requirements:
  Education : Bachelor's Degree preferred.
  Experience:
  
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    Minimum 5+ years related business experience
    
    
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    Minimum 3+ years in leadership, supervisory or managerial level experience
    
    
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    Experience in a Technical, POS or SaaS environment preferred
    
    
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    Project Management, Capacity/Forecast/Workload planning experience preferred
    
    
    Computer Skills :
    
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      Demonstrated knowledge of Microsoft Office applications (Outlook/Excel)
      
      
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      Strong proficiency in Windows and PC based applications
      
      
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      Experience with SmartSheet, Salesforce, Accumatica beneficial
      
      
      Other Requirements:
      
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        Experience troubleshooting and resolving complex problems
        
        
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        Demonstrated knowledge of the technology industry and general business management
        
        
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        Highly self-motivated with strong project management and problem-solving skills. Ability to organize, prioritize and deliver in a fast-paced environment.
        
        
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        Superior follow-up and attention to detail skills
        
        
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        Flexibility and ability to work in a dynamic environment
        
        
        Willingness to occasionally travel by automobile or commercial airline with overnight stays.
        The company in which you have expressed employment interest is equal opportunity employer that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.

Keywords: Vontier, Meridian , Sr Manager of Delivery (Project Management), Executive , Meridian, Idaho