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Field Services Administrative Assistant in Meridian, Idaho - Careers at TDS Corporate

Company: TDS Telecom
Location: Meridian
Posted on: January 16, 2020

Job Description:

Overview


The Field Services Assistant will be responsible for the coordination of the Field Services support functions. This involves working closely with Field Services Managers to ensure all administrative activity is current and accurate, develop and maintain field equipment inventory and databases, coordinate all orders, maintain purchase orders and distribute equipment tracking reports, perform Plant Record and Trouble/Repair/Dispatch systems tasks, provide support to Field Services teams, and also support project management duties and distribute status of projects to team on a regular basis.


Responsibilities

  • Performs Inventory and Supplies duties such as repair and returns, orders and processes orders for regulated and deregulated items, tracks regulated and deregulated inventory, maintains appropriate inventory levels utilizing the mailbox and web tools (e.g., Inventory Use and Transfer Application, etc.), Plant Record Systems, SAP and other TDS applications as appropriate.
  • Inventory responsibilities include: warehouse, vehicles, in process orders, repair and delinquent shipments which includes the physical loading and unloading of all shipments. Establishes and maintains a tracking database, tracks delinquent shipments, tracks TDS projects, and maintains an accurate log of all purchase orders specific to Field Services. This includes working directly with Finance to maintain accurate and appropriate inventory levels.
  • Performs Plant Record Systems tasks such as distributes field tasks to appropriate collocates and co-folders, prepares initial Site Survey checklists and sends to dispatch folder.
  • Follows up on installs and retrievals from assigned field tasks.
  • Monitors FSA (Field Service Assistant) order queue and creates projects.
  • Follows up on reports from SAP for open and closed projects.
  • Performs Trouble/Repair/Dispatch Systems tasks which includes act as Queue Administrator, runs weekly/monthly performance reports, sets tickets in progress, provides trouble/repair/dispatch ticket and service order information to Field Service Technicians (FST's) and assigns duties to workforce based on manpower and customer demands.
  • Provides a single point of contact for Vendors, Procurement, and Finance groups and orders equipment using SAP and other methods.
  • Supports Field Services teams with miscellaneous duties such as scheduling meetings for team and with vendors, sending all approved invoices to Accounts Payable, scheduling of technicians for coverage areas and cuts, maintenance of dispatch folder, assigning and maintaining logs for test equipment and tools, ordering and canceling access keys, returning equipment, maintaining repair and vehicle logs, updating contact list and all other associate coordinated activities.
  • Additional duties include documenting and tracking all manual bills in assigned territory as well as maintaining records/tracking system including purchase orders, inventory control, vehicle tracking, maintaining office supplies and shipping out items to be repaired, maintaining vacation schedule and FST calendar in assigned territory.
  • Provide support on specific projects for Field Services management which includes copying, filing, and distributing approved media.
  • Handles requests and resolves problems from internal/external sources in a timely and professional manner.
  • Responsible for Site Safety Coordinator duties which includes maintaining records, leading meetings, obtaining required equipment and to work with the Local Manager as a liaison with Local, State, and Federal agencies.

    Qualifications


    Required Qualifications
    • 2+ years' administrative support with internal and external customer experience -OR- current or prior military service with honorable discharge.
      Other Qualifications
      • Must possess, or have the ability to gain a Forklift Certification upon hire.
      • Associate Degree or higher a plus.
      • Ability to manage multiple projects simultaneously and take on increasing responsibilities as they evolve over time.
      • Knowledge of Microsoft Office Suite products; preferably to include Access Database
      • Understanding of telecommunications industry.
      • Understanding of telecommunication products and services.
      • Ability to adapt to rapid changes.
      • Excellent interpersonal communication skills (e.g., verbal, written, listening).
      • Problem solving skills (e.g., customer complaints, troubleshooting).
      • Multi-task management skills.
      • Time management skills.

Keywords: TDS Telecom, Meridian , Field Services Administrative Assistant in Meridian, Idaho - Careers at TDS Corporate, Administration, Clerical , Meridian, Idaho

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