Field Application Associate - Northwest Technical Region
Company: QuidelOrtho
Location: Boise
Posted on: April 28, 2024
Job Description:
The Opportunity QuidelOrtho unites the strengths of Quidel
Corporation and Ortho Clinical Diagnostics, creating a
world-leading in vitro diagnostics company with award-winning
expertise in immunoassay and molecular testing, clinical chemistry
and transfusion medicine. We are more than 6,000 strong and do
business in over 130 countries, providing answers with fast,
accurate and consistent testing where and when they are needed most
- home to hospital, lab to clinic. Our culture puts our team
members first and prioritizes actions that support happiness,
inspiration and engagement. We strive to build meaningful
connections with each other as we believe that employee happiness
and business success are linked. Join us in our mission to
transform the power of diagnostics into a healthier future for all.
The Role As we continue to grow as QuidelOrtho, we are hiring a
Field Application Associate in the Northwest Technical Region
(Washington, Oregon, California, Nevada, Idaho, Utah, and Montana)
to join our Field Application Training Program. The Field
Application Associate partners with the Sales Organization for
Customer Service Excellence. This is a technical role, providing
focused training of customers and others at all levels of use on
all QuidelOrtho products, as assigned, including new assays and
instruments being developed by the Company. Provides product
implementation and assists Customers in adopting QuidelOrtho
products for use in their laboratories. Provides on-site customer
training and helps the customer with protocol and product
validations after the customer has decided to use QuidelOrtho
products. Receives general instruction on routine work, detailed
instructions on new projects and assignments. Works on problems of
moderate scope where analysis of situations or data requires a
review of a variety of factors. Exercises judgment within defined
procedures and practices to determine appropriate action. Builds
productive working relationships internally and externally. The
QuidelOrtho Field Application Training Program is designed to
provide an optimal mix of in-depth on-the-job training, learning
and development experiences in QuidelOrtho's Clinical Laboratory,
Immunohematology, Molecular and other Immunoassays. After
successfully completing training, individuals will be placed in an
open role within their technical region. If no role is open, they
will act as a floater within the technical region to assist with
implementations, upgrades, and other activities in support of our
customers. Candidates must have the ability to personally attend to
clients for in-person meetings (either on a regular or emergency
basis) on short notice, thus requiring reasonable geographical
proximity to clients. This is a field-based position covering the
Northwest Technical region, including Washington, Oregon,
California, Nevada, Idaho, Utah, and Montana. The
Responsibilities
- Meets or exceeds Company goals including and not limited to
revenue, test of record, or other metrics
- Coordinates with Field Application Specialist (FAS) Dispatch
and Project Manager team to schedule training time and to ensure
laboratories have appropriate and necessary equipment and
materials
- Organizes test materials, training materials, and personnel
requirements at Company and/or client sites prior to training.
Works to resolve deficiencies prior to training
- Provides implementation and validation for targeted accounts to
meet customer timeline
- Defines testing requirements within the laboratory per Package
Insert (PI)
- Performs assays accurately in laboratory settings
- Analyzes qualification data and technical site visits, and
information from customer user groups within an account and reports
as required
- Gains and maintains customer commitment by providing critical
technical information and consultation
- Ensures high levels of satisfaction through the customer
experience
- Communicates product complaints to Technical Support for
documentation
- Collaborates with team members in discovering and managing
troubleshooting opportunities including retraining
- Engages to learn new product and relevant technical and
clinical information
- Assists with technical training materials (documents,
protocols, evaluation tools, job aids, etc.) for use at customer
sites or with distributors
- Expresses ideas effectively in individual and group settings,
including nonverbal communication
- Adjusts language to fit the needs of the audience
- Operates as an effective and contributing member of the
regional team, leverages strategic selling framework
- Demonstrates basic knowledge of automation as applicable
- Updates activities in CRM system in a timely manner
- Carries out duties in compliance with established business
policies and any additional duties and projects as assigned
- Perform other work-related duties as assigned The Individual
Candidates should be aware that the Company currently requires
customer-facing workers to meet Customer Credentialing requirements
which may include but are not limited to, up to date immunizations.
The Company is an equal opportunity employer and will provide
reasonable accommodation to those unable to be vaccinated where it
is not an undue hardship to the company to do so as provided under
federal, state, and local law. Required:
- Education: BS/BA or equivalent in life sciences, medical
technology, related field or a combination of education and
equivalent experience
- Experience: Minimum of two (2) years of experience (or related
experience) in a clinical laboratory role, preferably in the
medical device/diagnostic market
- Computer proficiency in Word and Excel
- Attention to detail, with sustained accuracy in contact
records
- Ability to work autonomously, using critical thinking and at
the same time promote and facilitate a team effort and
collaboration
- Ability to think strategically and bring a high level of
creativity to the organization
- Strong communications, interpersonal, selling, and negotiation
skills, along with strong adaptability and prioritization
skills
- Excellent presentation skills with ability to explain complex
concepts in a clear and thoughtful manner
- Excellent observation, troubleshooting, analysis skills,
problem solving, and learning abilities
- Ability to propose and implement corrective actions that are
accepted and sustainable by the customer, with strong conflict
resolution skills
- Must be customer focused, positive attitude, results oriented,
and industry awareness knowledge
- Ability to uphold and support individual and company
values
- A positive attitude demonstrated during company functions and
public events to encourage team camaraderie and enthusiasm to drive
growth in market share and revenue
- Personal ethics and integrity that embodies best practices and
supports highest corporate values
- Ability to harness and amplify the voice of customer to
internal stakeholders
- May be required to speak a second language based on
geographical needs
- Must have a valid US driver's license in good standing
- Travel: Overnight travel of up to 75% will be required
Preferred:
- Experience in a chemistry, transfusion medicine, microbiology,
virology, or an immunology laboratory desired
- LIS experience preferred
- Certified as a medical technologist, microbiologist, or
specialist preferred The Key Working Relationships
- Internal Partners including sales, customer service, technical
service, product management and quality assurance
- External Partners including but not limited to end use
customers and distributors in a variety of settings and at levels
from individual contributor to high level decision maker The Work
Environment Typical outside field based environment. Must have the
discipline, organization skills and self-motivation to work
autonomously in a home office environment. Must be willing and
physically able to travel on average 75% of the time. Must maintain
a valid driver's license and must maintain an automobile suitable
for travel to customer sites, airport, etc. Travel includes
airplane, train, automobile, and overnights. On a typical workday,
80% of time interacting with people, 20% of the time on computer,
doing paperwork, or on phone. Must be able to work evenings and
weekends, as required, to participate in trade shows, meetings, and
trainings. Must be able to lift up to 30 lbs. May require standing
for prolonged periods of time. Salary Transparency The salary range
for this position takes into account a wide range of factors
including education, experience, knowledge, skills, geography, and
abilities of the candidate, in addition to internal equity and
alignment with market data. At QuidelOrtho, it is not typical for
an individual to be hired at or near the top range for their role
and compensation decisions are dependent on that facts and
circumstances of each case. The salary for this position is
$70,000. QuidelOrtho offers a comprehensive benefits package
including medical, dental, vision, life, and disability insurance,
along with a 401(k) plan, employee assistance program, Employee
Stock Purchase Plan, paid time off (including sick time) and paid
Holidays. All benefits are non-contractual, and QuidelOrtho may
amend, terminate, or enhance the benefits provided, as it deems
appropriate. Equal Opportunity QuidelOrtho believes in Equal
Opportunity for all and is committed to ensuring all individuals,
including individuals with disabilities, have an opportunity to
apply for those positions that they are interested in and qualify
for without regard to race, religion, color, national origin,
citizenship, sex, sexual orientation, gender identity, age, veteran
status, disability, genetic information, or any other protected
characteristic. QuidelOrtho is also committed to providing
reasonable accommodations to qualified individuals so that an
individual can perform the duties. If you are interested in
applying for an employment opportunity and require special
assistance or an accommodation to apply due to a disability, please
contact us at #LI-AC1 #LI-REMOTE
Keywords: QuidelOrtho, Meridian , Field Application Associate - Northwest Technical Region, IT / Software / Systems , Boise, Idaho
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